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Quore + Kipsu: Streamlining Guest Engagement & Hotel Operations

June 10th, 2021

min read

Quore + Kipsu: Streamlining Guest Engagement & Hotel Operations

We’re pleased to welcome Kipsu as the newest addition to our Vendor Integration Program! By integrating with Quore, Kipsu’s guest messaging solution improves hotel operations by streamlining guest communications and requests from the front-of-house team to back-of-house operations. 

When texting with hotel guests through Kipsu, hotel users can send work orders and fulfill requests directly with Quore, which eliminates manual and duplicate entries across the two systems. By submitting requests and communicating status updates to guests within the Kipsu dashboard, hotels reduce inefficiencies, drive transparency and support operational productivity.

And the pilot program at the 120-room Holiday Inn Charleston Historic Downtown validated just that! The hotel staff saw an overall improvement in work order and guest request processes throughout the property, meaning they decreased the amount of time from request to fulfillment and improved guest service by providing timely updates.  

Kisha Montgomery, General Manager of the Holiday Inn Charleston Historic Downtown, said “This integration has provided us a platform where we can easily click a button to communicate a guest’s needs with a different department. I love that it allows us to see when a task is in progress and completed so that we can effectively communicate updates to our guests while also holding departments accountable for these requests.”

To learn more about Kipsu, visit their website

In addition to Kipsu, Quore customers can leverage our integrations with other guest engagement solutions, like Zingle, Whistle, GoMoment and more! Simply reach out to our integration team. Or if you’re interested in integrating with Quore, check out our Vendor Integration Program

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